FREQUENTLY ASKED QUESTIONS

RETURN POLICY

DO YOU ACCEPT RETURNS?

Each Gigi Burris Millinery piece is handmade to order in our New York City Atelier, therefore Gigi Burris Millinery accepts limited returns and exchanges. If you wish to return or exchange your item, please contact studio@gigiburris.com within seven days of receipt to request a return authorization number and shipping label.

Items must be sent back to the studio within five days of receiving a shipping label and items must be received unworn and in the same condition as sent. Domestic returns incur a 15 percent restocking fee and domestic exchanges are complimentary. We are unable to accept international returns at this time due to exponential shipping costs.

Please inquire via email studio@gigiburris.com with any questions prior to purchase.

SIZING

ORDER FULFILLMENT

HOW IS MY ORDER FULFILLED?

The majority of Gigi Burris Millinery pieces are made to order in New York City by our team of millinery artisans. Once an order is placed and paid for, processing begins. Please allow for up to a two week lead time for your order to be completed. If an order is expected to take longer, you will be notified immediately. Given that each piece is individually handmade by the milliners in the atelier, there may be slight variations, but that is an element of the beauty in handmade produced hats.

We always do our best to get your piece shipped as quickly as possible; if your order is a rush please contact us at studio@gigiburris.com and we will work to expedite it.

HOW WILL I RECEIVE MY ORDER?

All domestic orders are shipped via Fed Ex Ground. Tracking information and delivery confirmation will be provided in email and we encourage recipients to moniter the status closely. Gigi Burris Millinery is not responsible for stolen or missing packages once delivered by FedEx.  

Domestic shipping is complimentary for all orders over $70.00. Domestic Shipping charges total $8.00 for all orders below $70.00. 

If you would like to upgrade to Fed Ex Express expedited shipping, contact studio@gigiburris.com for rates and details. 

International orders will be sent via UPS, Fedex, or USPS depending on the location of purchase. Please allow up to 10 business days for goods to be received. If you would like to expedite an international order via DHL or prefer a particular courier provider please contact studio@gigiburris.com.

WHAT ARE THE DETAILS OF INTERNATIONAL SHIPPING?

1. Customs Delays: We understand that international orders may be subject to customs inspections and delays. As a small business based in the USA, we cannot be held liable for any customs-related issues that may arise during the shipping and delivery process. The customer is responsible for any additional customs fees, taxes, or duties imposed by their country's customs authorities.

2. Duties and Taxes: All customs duties, taxes, and any other fees imposed by the destination country are the sole responsibility of the purchaser. These charges are separate from the product and shipping costs and must be borne by the purchaser upon delivery. It is essential for the customer to be aware of and comply with their country's customs regulations and requirements. Please direct questions to studio@gigiburris.com prior to purchase. 

3. Estimated Delivery Times: Please note that all delivery times provided are estimates and may be subject to customs processing. Customs processing times can vary significantly from country to country and are beyond our control. While we strive to ensure prompt shipment and delivery of orders, we cannot guarantee specific delivery dates for international orders.

4. Communication with Customers: In the event of customs delays, we will do our best to provide customers with any necessary information or documentation to assist in the customs clearance process. However, it is the responsibility of the customer to work with their country's customs authorities to resolve any clearance issues.

5. Tracking and Updates: For international orders, we provide tracking information whenever possible. Customers can use this tracking information to monitor the progress of their shipment. However, please be aware that tracking updates may be limited once the package has entered the customs clearance process.

6. Documentation and Compliance: We will accurately complete all required customs documentation to the best of our knowledge. However, it is the customer's responsibility to provide accurate and complete information necessary for customs clearance. Any customs penalties or fines resulting from inaccurate or incomplete information provided by the customer will be the customer's responsibility.

IS SALES TAX APPLICABLE?

Sales tax is applicable on all orders shipped within New York state. The rate is 8.875%. For orders shipped outside of New York state, sales tax does not apply. 

DOES MY HAT SHIP IN A HAT BOX?

Yes! Available exclusively for purchases made on the Gigi Burris website, each hat is sent out in a luxury branded square hat box. The high end packaging can be used for closet storage or travel.

Please note, the few styles that feature our largest brims measuring over 5 inches in width can not be shipped in hat boxes due to size. If you have questions on if the hat selected is accompanied with a box - please reach out to our team. 

Every headband order is sent in a branded cotton dust bag. 

CARE AND REPAIRS

Please visit our care page for more information on product care.

CAREERS

For further information regarding career or internship opportunities please email info@gigiburris.com.

CONTACT 

HOW CAN I GET IN CONTACT WITH GIGI BURRIS MILLINERY?

It is our pleasure to work with you in finding the perfect millinery moment. Please email studio@gigiburris.com for any specific inquiries and appointment requests. We welcome private clients to our studio on an appointment basis at the below address. 

23 Pell Street

Floor 2

New York NY 10013