FREQUENTLY ASKED QUESTIONS

 

RETURN POLICY

DO YOU ACCEPT RETURNS?
Each Gigi Burris Millinery piece is handmade to order in our atelier in new york city, therefore Gigi Burris Millinery accepts limited returns and exchanges. If you wish to return your item, please contact sales@gigiburris.com to request a return authorization number within seven days of receipt. We must receive returned items within seven days of authorization; unworn and in the same condition as sent. Please inquire with any questions prior to purchase.


SIZING

 

Please visit our sizing page for more information on sizing.

 

ORDER FULFILLMENT

HOW IS MY ORDER FULFILLED?
All Gigi Burris Millinery is made to order in new york city. Once an order is placed and paid for, processing begins. Please allow for up to a 2 week lead time for your order to be completed. If an order is expected to take longer, you will be notified immediately. Given that each piece is individually handmade by the milliners in the atelier, there may be slight variations, but that is an element of the beauty in handmade produced hats.

  

HOW WILL I RECEIVE MY ORDER?
All domestic orders are shipped via fed ex. shipping and handling charges will be added to each order at check out. A tracking number will be provided upon release of the order. For any inquiries about a shipped order please contact sales@gigiburris.com.

International orders will be sent via USPS with tracking. Please allow up to 10 days for goods to be received. If you would like to expedite an international order via DHL please email sales@gigiburris.com.

  

IS SALES TAX APPLICABLE?
Sales tax is applicable on all orders shipped within New York state. The rate is 8.875%. For orders shipped outside of New York state, sales tax does not apply.

WHY CAN’T I PURCHASE EXOTIC SKINS OUTSIDE OF THE U.S. OR IN CALIFORNIA?
Exotic skins are not shipped outside of the United States or to California due to varying custom import laws and fees. Please contact sales@gigiburris.com if you would like to place a custom order with associated fee’s and permits.

 

DOES MY HAT SHIP IN A HAT BOX?
Yes. Gigi Burris Millinery hats are sent out in custom square hat boxes. The high end packaging can be used for storage or travel. Please note, the few styles that feature our largest brims measuring over 5 inches in width can not be shipped in hat boxes due to size.


CARE AND REPAIRS

 

Please visit our care page for more information on product care.

  
CAREERS
For further information regarding career or internship opportunities please email info@gigiburris.com.